In 2021, we will surely witness some serious applications of artificial intelligence and machine learning across several industries which include manufacturing, finance, e-commerce, etc. There will be massive integration of AI and ML capabilities into several industrial sectors and multiple business operations to drive better insights and improved customer service.
AI adoption is going to gain great traction with more emphasis on automating and augmenting core business processes where the desired results are well-bounded.
As AI becomes a number one priority, here’s how the governments can make use of a robust AI ecosystem and redefine today’s real world:
As governments around the globe are striving to manage their budgets for the pressing needs of the public amidst the ongoing pandemic, AI can redefine the possibility by optimizing limited resources to address the complex issues effectively.
Presently, most countries around the world are looking for scaling and spending on AI technologies for delivering seamless public services.
Deployment of AI technologies across the public and private sectors would enable the government bodies to function smoothly all through. Data is one of the most valuable resource and a strategic asset. Hence, governments are taking lead in optimizing their data assets to manage them through their lifecycle with a view of promoting openness and inter-working.
Here’s how it is possible:
AI has become very popular in decision systems. And AI-based decisions should be fair and free from potential bias. AI decisions are indeed beneficial on certain tasks such as loan applications, medical decisions that would be evaluated through a transparent and precise framework.
Data governance for personal data and privacy are foundational in building trust and confidence in the AI application to enable secure data integration and sharing actionable insights.
Influence your stakeholders to perceive the value of a brand new AI project, be it a positive or negative expectation. It is also significant for managing these expectations and also makes it a clear value in justifying the project budget. Hence, promote the view of AI as a technology that enables computers and people to associate and enhance the speed, ease, and usefulness of selected work processes as well as data analysis.
For instance, utilizing the AI chatbots for managing routine information requests during the ongoing pandemic represents a clear value to the community. In this way, the value continues as organizations are prepared to deliver enhanced services amid the unforeseen crisis. Also, when the community or public see positive results via AI-driven approaches, they would tend to show more support to the technology.
Change in rigorous long working hours and tiring roles could give birth to unnecessary resistance among the employees. And employees’ burden of work would scale down when less important tasks could be taken care by artificial intelligence tools.
Hence, the adoption of AI in the government sector could crack open the impact of scope and tasks of the employees’ work and will be evolutionary. The shift of culture would be gradual and ongoing. However, it will be helpful for the leaders as well as the employees to accept the changes.
The impact of pandemic recovery might require the public sector to continue deploying both technological as well as cultural developments for a better flow of work. Artificial Intelligence and machine learning are few of those technologies which would play a great role in aiding the government with multiple operational improvements and services. This involves skill shortages, manual processes, massive datasets, and other legacy systems.
Making the right use of AI would automatically help them in better processing of data, managing routine tasks and inquires. As a result, employees can focus on higher-level tasks that require advanced skills and expertise.
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